Abinash
Baral

Before this, operators had manual way of renting vehicles which was both time and resource intensive. We connected GEM Cars and Yamaha vehicles to the cloud instaling after market devices tailored to the fleet need so the operator could actually deploy vehicle without having anyone on site while monitoring and checking all necessary points they requrie for operations.

Different vehicle partners sent data in completely different formats — some through REST APIs, some over raw TCP connections. We built one platform that can communicate to all different type of protocols so that the platform user dont have to worry about them.

As the vehicle types grew with fleet, figuring out what was wrong with a vehicle was taking too long. The support and ops team were piecing things together while customer was trying to understand what happened. Gopal Desk was built so the person involved dont have to piece together systems just to understand their device they are working with thus allowing them to know — what it's doing, what it was doing, and why it failed.

The same scooter needed to behave differently depending on whether it was being used as a rental or as a personally owned vehicle. Managing two separate hardware setups was getting messy. We worked controller provider to add mode-switching so operators could change the behaviour remotely, over the air.

The Neon IoT install manual was accurate for our hardware, but it assumed people were already comfortable with wiring checks and basic tools. In practice, hobbyists and enthusiasts often had simple questions we did not want to answer only with “hire a technician,” which added cost and friction. We turned the installation flow into a conversational guide so people could ask what to do next, step by step, and we linked out to supporting articles — things like how to use a multimeter — when the Joyride doc was not the right place to teach fundamentals.